RETURN POLICY
We have a limited return policy meaning we can only provide refunds through store credit. Only under certain situations, will we be able for full cash refunds.
Please double check that you selected the correct items you want to purchase and all shipping and billing information is correct before placing your order. We cannot make any updates to your order once tracking has been generated.
RETURNS / EXCHANGES
We will accept a return for online store credit or exchange only. You can make a request up to 14 days after your order receives a tracking number. After 14 days, a return request will not be accepted.
Items must be returned in perfect, unworn condition in the original packaging. Returns must be shipped within 5 days of the return/exchange initiation.
You will not be credited the original cost of shipping. We are not responsible for reimbursement or compensation of returned packages that are lost in transit.
Items not eligible for return include but are not limited to: Socks, Special Collaboration items, Preorder items ***and will be noted on the product page***
To initiate a return, please email store@ndncollective.org with ‘RETURN’ and your order number in the subject line.
RETURN FOR STORE CREDIT
Once your return is received and inspected, please allow 5 business days for your store credit to be issued. Store credits will exclude all shipping costs.
RETURN FOR EXCHANGE
Once your return is received and inspected, please allow 5 business days for your exchange to be processed. If the item you requested to exchange is out of stock, a store credit will be issued as an alternative.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Please attach a photo of the received product to the initial email.
EXCEPTIONS / NON-REFUNDABLE ITEMS
Certain types of items cannot be returned, like limited items (such one time collections) and custom products (such as special orders or personalized items). We also do not accept returned accessories (such as stickers). Please get in touch if you have questions or concerns about your specific item.
DISCLAIMER
Frequent returns or unusual patterns/activity will be flagged. If we notice that our return policy is being abused or we identify an unusual pattern/activity we may cancel or refuse current, future orders and returns.
If you used a web proxy to purchase your order, we are not responsible for any mistakes or issues associated with your order. Including but not limited to — overbuying, wrong item purchased, incorrect shipping address or contact name.
QUESTIONS?
Feel free to contact store@ndncollective.org with any questions or returns with your order number in the subject line. Also note that our customer service representatives are available Monday-Friday. Please remember to be a good relative to our staff, they’re our Relatives who are doing their best trying to deliver the best quality products and service.